They have been responsive with questions or problems in regards to billing or working with their product. The experience so far has been overall positive. It would be nice if there were more widgets/apps that you could utilize and configure (e.g. The diversity or general lacking when it comes to dynamic content choices is disappointing. not including a web browser, YouTube videos don't work). Use of AppleTV creates some frustrating limitation, which are mostly in part to the limitations or restrictions of the AppleTV (e.g. I think the Carousel is priced about right for the features and capabilities it offers. I was also easy to additional content contributors and the training for them can be made quite minimal.
#IMAGE CAROUSEL SOFTWARE SOFTWARE#
The software is easy to deploy and generally easy to administrate for someone who is familiar with other similar school technology system. I have plenty of experience in this area to know that some companies simply cannot provide phone support as a practice, but for the annual cost of the system this should be a support service. It took far more time to email communications to try and resolve the issue than it would have to just talk with someone briefly.
In one instance, I exchanged a dozen emails with someone after initially and repeatedly asking early if we could talk to someone in person.
Also, it has been almost impossible to talk with someone in person when we have requested it. We didn't even get the custom channel released to us until about day 15 of that period. Having the 60-days begin right as you enter your contract means a good number of those day are likely wasted anyway. It seems like you would want customers to get the most possible out of the system to increase their ROI. I have no idea why there is a 60-day cap on access to learning academy resources. If there is one complaint, it would be that our initial support in on-boarding has been disappointing. We are generally pleased with our Carousel experience to this point.
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